As part of our Printkeg Promise, we offer a 100% guarantee on all our printing products. Please use the following policies to determine how we handle specific circumstances.
1. Quality of prints
If you are not satisfied with the quality of your prints, we will reprint and reship your order at no cost to you. If you are still unsatisfied, we will refund your money. This guarantee is only available for orders that include digital proofs. Please order a digital proof if you are concerned with colors, bleed, borders, or size. It’s that simple. We only ask that you send a picture of the prints to contact@printkeg.com.
2. Damaged shipment
If your prints were damaged due to shipping, we will resend them immediately. We only ask that you email contact@printkeg.com a picture of the damaged package. UPS will require this at the time we file a claim with them. Additionally, our shipping department staff members utilize these images to improve packing procedures.
We also ask that you inform us of damages within five business days of receiving your prints.
3. Delayed / Late orders
Sometimes, we encounter unforeseen delays that may be inconvenient for you. We try to help customers meet deadlines but do not issue refunds for items received or shipped past the estimated ship dates. If your order is delayed, you will be notified by email and can cancel before printing/shipping occurs.
4. Cancellations
Customers who cancel before production takes place will be issued a full refund.
Refunds
In cases of refunds or cancellations, a credit may be issued in up to 10 business days. For billing-related questions, please feel free to call us.
Our comprehensive returns, refunds, and replacement order policies reflect our commitment to customer satisfaction. We strive to ensure that every purchase meets your expectations. Still, our straightforward and efficient process is designed to provide a swift resolution in case of any discrepancies. Whether you need to return an item, request a refund, or replace a damaged order, our dedicated support team is here to assist you every step of the way. Your peace of mind is our priority, and we are dedicated to delivering the highest level of service to address any concerns you may have. Thank you for choosing us, and we look forward to continuing to serve you excellently.